Terms of Service
These Terms of Service (“Terms”) govern a merchant’s access to and use of the Collected app (“the App”), published by [COMPANY_LEGAL_NAME] and operated at trycollected.com. By installing or using the App, the merchant (“you”) agrees to these Terms.
Please read the liability posture in Section 2 carefully. It is the single most important thing to understand about the App: the App never touches money.
1. What the App does
The App is an orchestration and system-of-record tool for deposits and lay-by (layaway) balances, built on Shopify’s native draft-order deposit primitive (Admin GraphQL API 2026-07), which at launch is available only to Shopify Plus stores. The App lets you set deposit rules, take deposits at point of sale or in the admin, track outstanding balances in a lay-by ledger, send automated transactional reminders, run ready-for-collection handovers, and manage a merchant-configured forfeiture policy.
The App layers workflow, records, and communications on top of Shopify’s payment plumbing. It does not replace Shopify’s checkout, payment processing, or order system.
2. Liability posture: the App moves no money
This is critical. The App never processes, holds, escrows, routes, or moves any funds. Every deposit and every balance is collected by Shopify through your own payment gateway, under your own merchant agreement with Shopify and your payment provider. The App only reads payment state and orchestrates records and reminders around it.
Accordingly, the App and [COMPANY_LEGAL_NAME] are not, and do not act as, any of the following:
- A lender, creditor, or provider of credit or financing.
- A payment processor, money transmitter, or money-services business.
- An escrow agent or custodian of customer funds.
- A buy-now-pay-later (BNPL) or installment-credit provider.
Consequences
Because the App holds no funds and provides no credit, it has no float, no payout liability, and no cardholder-data exposure, and it is outside PCI DSS scope. Responsibility for the collection, holding, refunding, and forfeiture of any money always rests with you and Shopify, not with the App.
3. Eligibility
The App’s core deposit features depend on Shopify’s native deposit primitive, which is currently limited to Shopify Plus stores. Merchants on other plans may install the App and join the waitlist but cannot use the native deposit features until Shopify makes them available on their plan. You are responsible for maintaining the Shopify plan and permissions the App requires.
4. Your responsibilities
You are solely responsible for how you use the App with your customers. In particular, you must:
- Set accurate, clear, and lawful lay-by terms, deposit amounts, due dates, and forfeiture policies.
- Comply with all lay-by, layaway, consumer-protection, credit, tax, and privacy laws that apply to your business and your customers’ locations.
- Obtain any consent required to contact your customers with reminders, and ensure your reminder cadence and content are lawful and not misleading.
- Set a lawful forfeiture policy: many jurisdictions restrict how much of a deposit a business may retain when a lay-by is cancelled. See the Lay-by Compliance guide.
- Provide accurate sender identity and business information, and honour your own published lay-by and refund policies.
- Handle your customers’ personal data as the data controller, consistent with the Privacy Policy.
5. Reminders are automated and merchant-configured
The App sends transactional reminders automatically according to the cadence and templates you configure. You are responsible for the timing, frequency, and content of those messages. The App is designed to stop reminders as soon as a balance is paid, but you remain responsible for reviewing your configuration and for the messages sent under your account and branding.
6. Acceptable use
You agree not to use the App to send unsolicited marketing, to harass or unlawfully pressure customers, to misrepresent lay-by terms, or to violate any law or Shopify policy. You must not attempt to disrupt, reverse engineer, or gain unauthorised access to the App or its infrastructure, or use it to process data you have no lawful basis to process.
7. Billing
The App is offered on a subscription of USD $29 per month with a 14-day free trial, through Shopify’s managed pricing. All billing is handled by Shopify and charged through your Shopify account under Shopify’s billing terms; we do not collect your payment details. Prices may change on reasonable notice. Except where required by law, subscription fees are non-refundable. You can cancel at any time by uninstalling the App, which stops future charges in accordance with Shopify’s billing rules.
8. Warranty disclaimer
The App is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the App will be uninterrupted, error-free, or that it will meet every regulatory requirement of your jurisdiction. You are responsible for verifying that your use of the App is lawful for your business.
9. Limitation of liability
To the maximum extent permitted by law, [COMPANY_LEGAL_NAME] will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the App. Because the App never handles funds, we are not liable for any deposit, balance, refund, or forfeiture amount, or for the collection or non-collection of any payment. Our total aggregate liability for any claim relating to the App will not exceed the subscription fees you paid for the App in the three (3) months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.
10. Indemnity
You agree to indemnify and hold harmless [COMPANY_LEGAL_NAME] from claims, losses, and expenses arising out of your use of the App, your lay-by and forfeiture practices, your communications with customers, or your breach of these Terms or of any applicable law. This indemnity is limited to matters within your control and does not extend to loss caused by our own breach or negligence.
11. Suspension and termination
You may stop using the App at any time by uninstalling it. We may suspend or terminate access if you materially breach these Terms, use the App unlawfully, or create risk for customers, other merchants, or the platform. Where practical and lawful, we will give notice before suspending access.
12. Effect of uninstall on your data
When you uninstall the App, Shopify sends a shop-redaction request (typically 48 hours later), and the App then deletes all data associated with your shop, including deposit rules, lay-by records, installment plans, reminder logs, and event logs, together with any waitlist entries and stored sessions. Export any records you wish to keep (for example via the App’s CSV export) before uninstalling. Your underlying orders and customer records remain in Shopify under your control.
13. Governing law
These Terms are governed by the laws of [COMPANY_LEGAL_NAME]’s jurisdiction of incorporation, without regard to conflict-of-laws rules, and the courts of that jurisdiction will have exclusive jurisdiction over any dispute, except where mandatory local consumer law provides otherwise. [The specific governing-law jurisdiction is to be completed by [COMPANY_LEGAL_NAME].]
14. Changes to these Terms
We may update these Terms from time to time. When we make material changes we will update the “last updated” date and, where appropriate, notify merchants through the App. Continued use of the App after an update constitutes acceptance of the revised Terms.
15. Contact
Questions about these Terms can be sent to support@trycollected.com. The App is published by [COMPANY_LEGAL_NAME] and operated at trycollected.com.